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M365 Security · Infrastructure · Cloud · 8×5 Coverage

Managed Services & Support

PDI provides ongoing managed services and technical support across Microsoft 365 Security, on-premises infrastructure, and cloud environments — 8 hours a day, 5 days a week.

3+
Services
8×5
Support
100%
MS Aligned
🎛️

Deploy Once. Improve Always.

Our managed services team becomes an extension of your IT — monitoring, maintaining, and continuously improving your Microsoft environment. We stay accountable so you can focus on your business.

With PDI as your managed services partner, you get the expertise of a full Microsoft-certified team without the cost of hiring. Every month we report on performance, security posture, and improvement recommendations.

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Why PDI for This Service
Dedicated Microsoft-certified specialists for your environment
Proactive monitoring — issues resolved before they impact users
Monthly executive reporting with performance metrics
8×5 support coverage — Sunday to Thursday, 8AM–5PM KSA
What We Deliver

3 Specialized Services

Every service below is delivered by our certified Microsoft specialists with a structured engagement methodology.

Managed Microsoft 365 Security
Managed 8×5

Ongoing management, monitoring, and continuous improvement of your Microsoft 365 security configuration — including identity, devices, email protection, data governance, and threat response.

Continuous Microsoft Secure Score monitoring & improvement
Entra ID, Conditional Access & MFA policy management
Microsoft Defender suite — alert triage, investigation & response
DLP, MIP & compliance policy maintenance & tuning
Monthly security posture report & executive summary
8×5 support — Sunday to Thursday, 8AM–5PM KSA
Ideal for: Orgs that deployed M365 security but need expert ongoing management
Managed Infrastructure Services
Managed 8×5

Proactive management, health monitoring, and ongoing support for your on-premises Microsoft infrastructure — Active Directory, Exchange Server, ADFS, CA, and File Server.

Active Directory health monitoring & user lifecycle management
Exchange Server administration, patching & mailbox management
ADFS, Certificate Authority & File Server ongoing support
Group Policy management & security baseline enforcement
Patch management & monthly infrastructure health reporting
8×5 incident response & change management support
Ideal for: Orgs without dedicated on-premises infrastructure specialists
Managed Cloud Services (Azure)
Managed 8×5

End-to-end management of your Microsoft Azure environment — covering resource health, cost optimization, security posture, performance monitoring, and ongoing governance.

Azure resource health monitoring & alerting (Azure Monitor)
Cost management, budget alerts & FinOps optimization
Azure Security Center & Defender for Cloud posture management
Backup verification, DR testing & recovery management
Patch management for Azure IaaS VMs & OS updates
Monthly cloud health report & 8×5 incident response
Ideal for: Organizations running Azure workloads without in-house cloud ops

Ready to Get Started?

Talk to our specialists about your environment and we'll design the right engagement for your needs.